to provide a virtual program that ensures compliance with the requirements and specifications established and agreed with our customers.
to become a reliable virtual world class information provider, ensuring effective communication and thus transforming from supplier to strategic of our customer."
HB Quality Ware outlines our capabilities and proven experience in cleaning, sanitizing and maintenance industry for over 50 years and which complies with the requirements of strategic services for your company. HB Quality Ware’s unique business controls, as well as the proper handling of information, leads to the results shown in the quality of the service provided making HB Quality Ware, an indispensable partner for your business.
HB Quality Ware was developed by a group of programmers with over 17 years of experience in various fields of technology. This added to the experience and guidance of a team of professionals in the market of cleaning and maintenance that have exercised and continue working in this industry since 1967 in Puerto Rico (USA). This group of developers have been pioneers and leaders in the field of cleaning and maintenance, specializing in clean rooms in the health and medical device industry. The majority of the Group of developers are ISO 9001:2008 certified.
HB Quality Ware has designed this program according to ISO 9001:2008 quality standards, knowing first-hand the need of many companies in digitizing the procedures and increasing their relationships with customers.
There is a need to obtain instant metrics and we sought a way of organizing and gathering customer data that can be used and presented in management reviews and/or KPI, which by the standards of quality, are run weekly, monthly, quarterly, half-yearly or annually with the client and with that purpose in mind is that it was developed.
The collection of information took too much time in acquiring because it was scattered and mostly on hard copies, not digitalized.
All projects’ or customers’ information, is collected in the different sections that the system offers, making this more efficient in data collection and hence the relationship with our customers.
The communication and the distribution of information, are some of the factors that help us with audits and quality control process. Obtaining accurate metrics, allows you to verify how you are doing in service, tasks, their frequencies and your staff. The communication between the User and the customer is more effective since they have an immediate response and action. Customers can observe and evaluate the service that is being provided in their facilities, form anywhere in the world, allowing them to evaluate the quality of the contracted service.